The Little Things Matter in Employee Retention
The Little Things Matter in Employee Retention
By Staci Hegarty, M.Ed.
The statistics are well known. It takes 50% (or more) of an employee’s annual salary to replace them if they leave. Unemployment is at a 50-year low. Competition for talented employees is fierce. Baby Boomers will all be at
traditional retirement in 2030, contributing millions of roles to the labor shortage. Companies are struggling with work-from-home policies, the introduction of AI into our daily lives, skyrocketing health insurance costs, and the need for a global workforce.
On average, workers leave companies after only four years. The days of decades of loyalty to an employer are gone. This is not because employees are fickler, but because the grass may truly be greener somewhere else. Few jobs reward that kind of loyalty anymore. Pensions only exist in a handful of industries. 401k matching is becoming rare. Employees have been prioritizing work-life balance more than ever. Few families can afford to have a stay-at-home parent, which means working parents must walk a tightrope between their professional goals and their personal obligations. An annual cost of living raise will not be enough to retain high-potential or high-contributing employee.
Rather than compete for new employees, it is more cost-effective and productive to invest in your existing employees. Our jobs are more than a paycheck. They are where we spend about a quarter of our lives. Studies show that our boss has a greater impact on our mental health than a doctor or therapist, with influence that is comparable to that of our life partners. Leaders who are connected to their employees on a personal level create one of the most important aspects of a healthy workplace, a sense of belonging for their employees. When employees feel cared for, they are less inclined to leave.
Opportunities for growth and promotion are another significant factor in employee retention. Not every employee will be promoted to a leadership role, and not every employee wants that. Professional development, formal mentorship programs, and upskilling is a benefit to both the employee and the organization and have been proven to increase employee engagement and retention. An employee who is underperforming in their current role may benefit from a lateral move to another department. An entry level employee may become more invested in their work if they are part of a leadership succession program. Most people don’t need to have an immediate promotion or change but will be more engaged when they are actively participating in something that helps them develop their skills for the future.
Recognition is another known factor in employee retention. Annual recognition awards are common. While important, these awards are not as impactful as frequent, informal recognition. A simple moment of praise during the weekly department meeting, done sincerely and regularly, can improve an employee’s mindset and connection with work. Recognition does not have to be for extremely high performance, it can and should include praise for the little things that help make the big things happen. Leaders should always be on the lookout for the actions and behaviors that may otherwise go unnoticed, especially from people who have jobs that are not high-profile or consistently celebrated. Praise for the salesperson who lands a big account is obvious and expected, praise for the marketing specialist who caught a typo in a mass email before it went out may not be as obvious or expected. When we feel like our contribution matters, we feel more
connected to the organization.
Leaders do not have control over everything in their market or industry. They do not have control over the economic climate of the country. What they DO have control over is what they do to let their employees know that their role is important, and their work is not invisible. Recognize, reward, and promote your existing employees and they will return that energy with greater engagement, innovation, and loyalty. If you aren’t sure what your employee engagement plan is missing, connect with our experts at Envision RISE to transform your organization’s employee retention efforts at info@envisionrise.com.
Better Relationships for Effective Change Management
Better Relationships for Effective Change Management
By Staci Hegarty, M.Ed.
70% of organizational change initiatives are unsuccessful. The workforce itself is undergoing dramatic changes in age, education, gender, race/ethnicity, and disability. More than 50% of jobs that will exist in 2030 have not been invented yet, with some estimates as high as 85%.
We are in the midst of the fastest, most significant period of change the global workforce has ever experienced. We are seeing people resist change ranging from subtle to unhinged. Others have adopted a “we have the means, let’s just do it and deal with the consequences later” attitude. The rest of us are left confused, uncomfortable, and uncertain, knowing that we need to prepare ourselves and are unsure how to do it. Change has arrived and we have a track record of doing it poorly.
If you are unfamiliar with the term “Fourth Industrial Revolution”, you are already behind. Get caught up here. . This is driving the most impactful changes, such as robotics, AI and machine learning. For now, much of this technology is still in its infancy for the average person. For example, AI is constantly generating human images with six fingers on each hand and much of AI-generated text reads like an essay written by a high schooler studying for the SAT. But this period of learning will not last long. We must be ready to adapt.
The changes are more than technological. In the US, women account for more than 56% of the workforce. People of color accounted for 100% of the workforce growth in the past five years (601 million jobs), while non-Hispanic white workers shrank by 817,000 during the same time period. By 2030, all Baby Boomers will reach the traditional retirement age of 65 and nearly 30% of the workforce will be Gen Z. 12.5% of Americans speak Spanish as their first language, a number that is growing.
Simply put, if it seems like everything is changing, that is because everything IS changing. Yet we know humans do not “do change” very well. We like our comfort zones. Yet it is possible to build a workplace culture that embraces transformation. The first step is to teach people HOW to change. Fear of the unknown is a shared human experience, even when the unknown is a positive thing. For example, bringing a new baby into your family is exciting but terrifying. Even if you already have children, the addition of another will fundamentally change the family dynamic. You won’t know exactly how that will happen until it happens, being open and flexible will make the reality less jarring.
To effectively lead your organization through change you must focus on your relationships. It seems easier to adopt the stance that, “I’m the boss, they need to do what I tell them.” But if this has become your go-to management technique, your team will struggle with new undertakings. For change initiatives to be successful, people need to have a greater understanding of the reasons why the change is necessary. Trust and open communication will give your workforce the freedom to ask questions and give feedback. Both of these things are a two-way street and are built in small ways every day. From something as simple as sincerely asking how someone is doing or remembering the names of their children, every time you have a personal interaction with a colleague you can either build your relationship or tear it down.
Before embarking on a change initiative, provide training on, organizational change management, active listening and conflict resolution to your entire workforce. These skills will allow for open communication between all levels of the organization and offer solutions for when disagreements occur. Envision RISE offers courses virtually, in person, and online. For more information on training options, contact us at info@envisionrise.com.
Employee Development with Impact
Employee Development with Impact
By Staci Hegarty, M.Ed., COO
Employees want and expect their employers to offer timely and relevant career development training. The percentage with the expectation varies based on several factors, including age. More than 90% of the youngest workers, Gen Z, rank learning and development as a priority for them when considering accepting a new job or leaving their current job. Most employees say that they are unlikely to leave an organization that has invested time, effort, and money into their professional development.
The days of learning everything you need to know for your career in college are gone. Studies indicate that the information learned in college becomes obsolete within about five years of graduation. This puts the burden for continued learning squarely on the shoulders of employers. Yet more than 50% of CEOs do not believe that learning and development efforts are successful. Where is the disconnect?
Too often employers struggle to find ways to connect relevant training to their workforce. While adults tend to prefer self-paced learning opportunities, they also want that training to be immediately useful at their job. If employees do not see how the training will help them NOW they will not invest time and effort on learning the material. K-12 education has been emphasizing “diversified learning” for years, employers should adopt a similar mindset. Giving employees what they need to continue to grow increases equity in the workplace.
It is critical that employees be given the opportunity to assess their current skill set to determine what is needed. This can be done in several ways, from formal skills assessments to self-assessments to 360 assessments, all of these options provide, Take the time to review the results with the employee to ensure that everyone is in agreement.
Once the needs are identified, it is time to figure out how to meet those needs. Again, there are many options. It may be as simple as pairing the employee with another employee who already possesses the skill or creating a formal mentoring relationship if the developmental goal is more than a specific task or two, such as preparing an employee for a management or leadership role. There may be classes that are available or even providing tuition assistance for an employee to attain a degree or certification.
While diversified learning is important, there is also a need for enterprise-wide learning. This is the kind of training that benefits everyone, such as active listening, effective communication, and conflict de-escalation. It may also include required compliance training that helps to keep companies up to date with regulators and legal entities.Regardless of the kind of development offered, leaders must be willing to benchmark the current state and monitor progress toward the future state, not only of the employee but of the organization. This can be done through KPIs and performance appraisals. If the company has decided to focus on employee growth and development, it is necessary to review and revise the
tools that are used to track progress. Envision RISE can provide the roadmap and tools for organizations to build training and development programs that engage employees in relevant learning. For more information, contact us at info@envisionrise.com.
Contact Envision RISE for more information about how we can assist in building and maintaining efficient and ethical hiring practices and processes.
Our evolutionary platform helps companies create a powerful integration and understanding of the relationship between the organization and the workforce. Envision RISE empowers your people to drive continual change and innovation through effective strategy and transformation.
The First Six Months
The First Six Months
By Staci Hegarty, M.Ed., COO
Conventional wisdom encourages people to stick with a new job for at least six months before deciding to move on. While we should be taking care of our employees all the time, this is especially important during the first six months. Since we thought they were good enough to hire, we have a vested interest in their success with the organization. It can cost up to two times of an employee’s annual salary to replace them.
The most obvious time that an employee is being onboarded is during the first few days of employment. If your organization uses intentional onboarding, a new employee should be starting to feel more comfortable with their role and with the organization as a whole. They have likely started to engage with their tasks as well as with their supervisor and colleagues. It may be tempting to assume that all is well and assume the employee will raise their hand and ask for help if the need it. Do not give in to that temptation! A new employee wants to impress their new employer with their proficiency and skill, yet they may not know enough about functioning within the organization to even know what questions to ask.
The First 30 Days
After training is completed, it may seem that the employee knows what they are doing and can be released to do the job for which they were hired. Rather than letting the new employee “go and do”, this should be a time of daily check-ins, perhaps more if needed. This will be a month of Firsts. First time using the CRM tool. First team meeting. First weekly report. First submission of payroll. We don’t let teen drivers take a driver’s education course, take a few turns around a parking lot and then put them on the freeway during rush hour. We sit in the passenger’s seat and offer support and direction as they work their way up from the parking lot to side streets to main streets to the freeway. As experienced drivers, we take a lot of instinct and knowledge for granted and cannot assume that a new driver can assess an ever-changing situation with the same speed and competence we do. Your new employee is trying to take in a lot of information and needs close supervision to ensure that small mistakes don’t become catastrophic.
Use this time for real-time training. The show-then-do method works well for this. Show the employee how to do the task then watch them do it. Most people learn best by watching someone do it then trying it themselves with the guidance of an experienced teacher. This is also the time to set the cadence of the workplace. Anything that is a recurring event, such as staff meetings or reports should be on the employee’s calendar now.
Schedule a formal weekly check-in meeting. This is not a time for the supervisor to do all the talking, this a chance for the new employee to ask questions and clarify tasks, with the opportunity to share how they are feeling about their new workplace. Take some time to get to know the new employee, make sure they are making connections with their colleagues.
The First 60 Days
By now your new employee likely has mastered their basic duties. Now is when the one-offs or unusual situations may come up. To continue with the driving metaphor, they are gaining the confidence to drive on busier roads with less direction, but they are not ready to go it alone. A supervisor may have noticed gaps in training or tasks that the employee struggles with doing on their own. Continue to offer support and training, with constructive feedback on areas that need refinement.
You may need less frequent check-ins, going from daily to perhaps three times a week. Now is the time to bring in other employees who can assist. This not only gives the new employee more training and support, but it allows more tenured employees an opportunity to grow their own skill set in leadership.
Continue with the weekly formal check-in meetings. You will notice a decline in questions about specific tasks and an increase in more culture-related questions. The new employee is probably starting to discover that the way they were trained may not completely line up with the way work is completed in reality. They are starting to learn who the go-to people are, which may not be reflective of the process and procedure manual or the organizational chart.
The First 90 Days
The good news is your new employee is ready to drive on the freeway! The bad news is, they may be overly confident in their skills and start to make new mistakes that weren’t prevalent before. Continue to monitor their work closely and step in when needed. They are probably doing a good job on 75% of their tasks, but they still need positive reinforcement to continue their growth.
This is also the time when employees stop feeling new and start feeling awkward about asking questions about things they think they should already know. They may be proficient at weekly reports but have never done the quarterly report. They may now be able to use PTO and need to understand the process for requestion a sick or vacation day. Keep up the weekly meetings.
You may also start to notice their personality starting to come through. When we are in a new environment we tend to be on our best behavior. If you are noticing habits or traits that are not contributing in a positive way, now is the time to address it. For example, you may start to notice of trend of tardiness. It’s time to get curious and ask about what is going on. You may discover that the employee’s car is in the shop and they are taking the bus now. Perhaps a temporary schedule change would help. No matter the reason for the tardiness, it is good to be clear about expectations.
The Next Three Months
Your new employee should be settling in well now. They may occasionally need more training or direction but should be generally be functioning as expected in their role. The company has now invested a great deal of time, energy, and money in their onboarding. Now it less about tasks and more about culture. You may notice that your no-longer-brand-new employee has found a group of work friends. Depending on who those friends are, you may notice a downturn in their productivity or attitude. The shine of the New Job has worn off. Be mindful that comfort may become complacency. It may be time to pair the employee with a high performer with a positive outlook on the organization to help combat any negativity they may be experiencing. It has been said that we are the average of the five people we spend the most time with. If your goal is an engaged workforce, help your employees find engaged colleagues to encourage them. Your workplace culture and employee turnover may depend on it!
Envision RISE can help your organization formulate a six-month plan to hep newcomers not only learn their new job but to become valued members of the team. Contact us at info@envisionrise.com for more information.
Contact Envision RISE for more information about how we can assist in building and maintaining efficient and ethical hiring practices and processes.
Our evolutionary platform helps companies create a powerful integration and understanding of the relationship between the organization and the workforce. Envision RISE empowers your people to drive continual change and innovation through effective strategy and transformation.
Intentional Onboarding
Intentional Onboarding
By Staci Hegarty, M.Ed., COO
Starting a new job brings a range of emotions, from joy to apprehension to anxiety. The first day of a new job sets the tone for what an employee can expect from the organization. Many times, the onboarding process has been in place for years, with additions being made as needed. During the early days of the pandemic in 2020, companies were forced to quickly change the way they worked, including how new employees were brought in. Technology can be very useful as a support tool for onboarding, but it should not be the main character in the onboarding process. Even remote employees need some human interaction, especially during the onboarding process.
Onboarding begins where hiring ends. The offer letter is the first step in the onboarding experience. It should be provided in a timely fashion and include all the relevant information, such as start date, salary, work location, and Next Steps. Most people will not resign from their current job until they have the offer letter, any delay not only causes a delay in starting the new role, but it may also cause stress for the new employee before they have even started!
When possible, have the new employee complete most paperwork before the first day. Even if it is not 100% complete, it will allow everyone to focus on connecting with each other instead of filling out forms. Your company may have protocols for badges, logins, keys, and parking passes that are contingent upon new hire paperwork. Doing this early will mean that the new employee has everything they need on Day One. This is especially helpful if you are onboarding multiple people on the same day.
Provide an agenda for the first day, or first few days. Some things never really change, the first day of school was stressful for most of us as children. The first day of a new job is stressful for the same reasons. Will I get lost? Will I know enough? Will I be alone at lunch? An agenda that introduces the new employee to their new boss, new colleagues, other departments, and organizational leaders will help alleviate some nervousness. Conduct a tour of the facility early the first day to help employees build a mental picture of what their environment will be like. The sooner a new employee has the basics, the sooner they can start focusing on the role-based tasks.
Onboarding does not end after the first few days of employment. It takes time for people to learn their role, how they fit in with the big picture, and what the culture of the organization demands from people. Keeping new employees close for the initial 90 days will help build confidence, help managers to assess training needs, and allows new employees to fail in a way that will not be catastrophic. Even people with experience in the role need to time to adapt and adjust to a new company, with different systems and different expectations.
For some people, asking questions and speaking up comes easily. For others, it can be difficult to seek answers without feeling exposed or insecure. A thorough onboarding process that continues beyond the first week will allow new employees, regardless of confidence or disposition, the opportunity to learn while also becoming integrated into the culture of the organization. When surveyed, 94% of respondents indicated that a feeling of belonging is critical to their opinion of their employer. Don’t make new employees work too hard to belong, build a process that fosters belonging and inclusion from the beginning.
Contact Envision RISE for more information about how we can assist in building and maintaining efficient and ethical hiring practices and processes.
Our evolutionary platform helps companies create a powerful integration and understanding of the relationship between the organization and the workforce. Envision RISE empowers your people to drive continual change and innovation through effective strategy and transformation.