Going Beyond the Survey: Creating Holistic Change from Survey Results
Going Beyond the Survey: Creating Holistic Change from Survey Results
Envision RISE
Employee surveys continue to be an invaluable source to organizations. They provide numerous benefits, including measuring employee engagement, assessing employee satisfaction, and collecting feedback. But not all organizations are harnessing the benefits of employee survey data. Many organizations collect survey data but are unsure what steps to take next.
So, you administered an employee-wide survey and collected data on the health of your organization. Now what? If your organization has been sitting on survey results for months, with little to no action, you are not alone. Surveys are undertaken with good intentions, with the hope of understanding the needs and concerns of the workforce. Once the results are in, it can be overwhelming to analyze the data and then prioritize and act on the results. Oftentimes the results are compiled without a plan for action. Without a clear action plan, implementation will either not happen at all, or it will be counterproductive, leaving things worse than they were.
When an outside source administers an employee survey, they should provide you with results as well as insights into the data that may not be obvious from the results alone. Were there themes in the answers from a particular demographic or department? Are all of your employees having a similar experience, or are certain groups having vastly different experiences? An effective organizational consultant turns survey data into real-life narratives about the experiences of its employees.
Effective consultants also convert employee survey results into actionable plans. They provide you with a summary of risks and recommendations. If a third party consultant doesn’t offer strategic planning as part of their expertise, your organization will need to be diligent in ensuring that needs are highlighted, prioritized, and included in budgeting and long-term planning. (Pro tip: think twice before hiring a company that does not provide insights, recommendations, and assistance in developing a roadmap for transformation!)
Whether your survey is done internally or through a third-party, your plan before, during and after implementation should include the following:
A Messaging Plan
Don’t just send out a link to the employee survey and hope people will participate. Motivate your workforce to participate by communicating to them about WHY their input is important and what will be done with the information.
Once the survey is complete, decide how you will share the results. Sending detailed data results to the entire workforce is often ineffective. We recommend promoting workforce engagement by providing employees with a summary of the results, along with a plan for action. Your messaging should outline the next steps and inform your workforce the actions that will be taken.
Expert Advice Following the Employee Survey
The results of your employee survey may illuminate a need for services or training that are not currently part of your existing expertise. Consider bringing in experts to transform your survey data into effective organizational change. If your budget currently does not allow for third party training, it may be time to reconsider how your organization views workforce training. Training your workforce has countless benefits and should be seen as an investment, rather than a cost. Many experts can work within a limited budget, so it helps to be transparent about what your company can afford.
Collect Qualitative Data from Stakeholders
Collecting post-survey qualitative data can be a great way to provide context to survey results. Consider holding focus groups to gain a deeper understanding of employee experiences. Individual interviews can also provide insights into organizational culture and employee resistance to change. It is unusual for everyone to share the same enthusiasm or dedication to particular initiatives. Qualitative data collection can be a way to understand what may contribute to employee resistance to change and what steps might be taken to motivate employees to be engaged in the change process.
Executive Alignment Following the Employee Survey
Successful organizational change begins at the top. Change happens when leaders work collaboratively to attain organizational goals. With the survey results, risk, and recommendations in hand, bring the executive leadership team together to forge an actionable plan. Leaders should collaborate to create a shared vision, success criteria, and an ongoing training and monitoring plan.
Progress Measurements and Adaptive Monitoring
How will your organization know when it is making progress? What does success look like? Do not wait until the next annual survey to find out if your plan is having the impact you intended! Effective action plans include a method for measuring progress. Be sure to include quantitative metrics whenever possible. If any action items are more difficult to quantify, determine how progress will be measured. Then, collect and assess data regularly throughout the change process to measure progress and revise action plans if necessary.
Organizational transformation requires work. It does not happen through good intentions and hope alone. Envision RISE can assist with setting a course for your transformation journey, beginning right where you are at this moment. From baseline assessments to executive alignment to strategic planning to training, we have the expertise to help you plan and execute an effective organizational transformation.
References
https://www.driveresearch.com/market-research-company-blog/10-benefits-of-employee-surveys/
https://www.surveymonkey.com/curiosity/storytelling-with-data/
https://www.linkedin.com/pulse/alignment-leadership-successful-change-management-nikita-shah/
Workforce Training: What is it and Why Does it Matter?
Workforce Training: What is it and Why Does it Matter?
Sara Skidmore, Envision RISE
Change and growth are a part of every organization. That is especially true today, where young employees are changing jobs more than their predecessors ever did and workforces are becoming increasingly more diverse. So how do organizations adapt to these changes and maintain a competitive advantage? The answer lies in well-designed and ongoing workforce training.
The Benefits of Workforce Training
There are numerous benefits of making workforce training an ongoing part of your organizational strategy. Below are just a few.
Talent Acquisition
Self-improvement is an important part of a balanced and healthy lifestyle. We all need to feel that we are being challenged and reaching our potential. For most people, personal and professional development are distinct but intertwined experiences. When we are given opportunities for professional development, we usually grow personally as well.
Today’s employees are seeking opportunities for personal and professional growth. Acquiring new skills gives employees a sense of accomplishment and makes them feel confident in their roles. This, in turn, increases job satisfaction. Offering well-designed and ongoing training opportunities makes organizations attractive to job-seekers, giving them a distinct competitive advantage when it comes to talent acquisition.
Enhance Team Productivity and Collaboration
Among recent changes in workforce dynamics is an increased use of teams. The vast majority of employees today work in teams. Working in teams comes with numerous benefits, but it is not always easy. Team members must learn to communicate effectively, work with people who differ drastically from themselves, provide and receive feedback, and collaborate with one another to bolster creativity and innovation. Consistent workforce training can help.
Training benefits teams in several ways. It helps employees be on the same page when it comes to organizational policies, procedures, and strategic goals. If done correctly, training can improve workplace culture and climate and help build employee relationships. As a result, teams are able to communicate more effectively and resolve conflict. They become more engaged and collaborative. In other words, well-trained teams are effective teams.
Succession Planning
Organizations that don’t plan ahead suffer. An important part of strategic planning is identifying strategic goals and the roles that are needed to accomplish those goals. Effective succession planning ensures those roles will always be filled by competent employees. Preparing employees to have the knowledge, skills, and abilities to fill leadership roles should be an ongoing process in every organization. Workforce development and training programs equip current employees with knowledge and skills needed for successful leadership.
Sustained Organizational Change
Organizational change doesn’t happen overnight. A structured and consistent approach to change is more likely to have lasting results.
Workforce training is a way to get everyone – employees, teams, and managers – involved in the change process. It educates employees about the importance of the change, their role in making the change happen, and it helps them understand the organization’s vision. When employees understand these things, they become more engaged in the change process. An engaged workforce is more likely to bring about lasting change.
Implementing Ongoing Training in Your Organization
Organizational problems are inevitable. Don’t assume your workforce is already equipped with the knowledge needed to manage these problems. Get ahead of the problem. Prepare your workforce to face problems head-on by implementing a well-designed and ongoing training program.
Hiring workforce development professionals is a good place to start. Workforce development professionals work with organizations to develop organizational goals and objectives and come up with tailored training plans to help accomplish those goals. They can help prepare workforces to grow professionally, work effectively on teams, manage problems, and acquire leadership potential. Contact Envision RISE for more information on how to help your organization implement training programs that result in lasting change. Visit our Training page to learn about the RISE Academy, which makes learning accessible and impactful by bringing together exclusive industry certifications and accredited courseware under one innovative platform with self-assessments, self-reflection exercises, course workbooks, and training progress report cards.
References:
https://www.cbsnews.com/news/workplace-diversity-retention-recruitment-race-ethnicity-age/
https://emeritus.org/blog/benefits-of-team-training-in-the-workplace/
https://www.indeed.com/career-advice/career-development/change-management-training
